For the claim we need:
- Using this: (Click here to download) , go to the Service folder.
- Make a snapshot in which the IMEI is displayed, the operator and the code length release.
(To make a screenshot, press the Print Screen key on the right of F12. Then open Paint or another image editor and press edit and paste. Cut, if you like, and save the image as JPG, and proceed with the 2nd capture)
- Now let the Unlock tab, insert the unlock code NCK and mark SEND Level 1. We ship the code, and if it indicates "Bad code", perform another capture.
- Send us the images obtained firstname.lastname@example.org to send them to the supplier and obtain a valid code release or refund.
If you have delivered two codes, insert the first and if not successful, the second.
Avoid cropped image to send the log, we need to see the entire program. The image should be as we said then, but without dialing in red, and without erasing the IMEI bottom.